If your vehicle needs to be towed If towing is necessary, we recommend having your vehicle towed by your Toyota dealer or commercial towing service, using a wheel-lift type truck or flatbed truck. Use a safety chain system for all towing, and abide by all state/provincial and local laws. Situations when it is not possible to be towed by another vehicle In the following situations, it is not possible to be towed by another vehicle using cables or chains, as the front wheels may be locked due to the parking lock. Contact your Toyota dealer or commercial towing service. There is a malfunction in the shift control system. (When the shift control system malfunctions) There is a malfunction in the immobilizer system. (Immobilizer system) There is a malfunction in the smart entry & start system. (If the electronic key does not operate properly) The 12-volt battery is discharged. (If the 12-volt battery is discharged) Situations when it is necessary to contact dealers before towing The following may indicate a problem with your transmission. Contact your Toyota dealer or commercial towing service before towing. The hybrid system warning message is shown on the multi-information display and the vehicle does not move. The vehicle makes an abnormal sound. Towing with a wheel-lift type truck From the front (FF vehicles) Release the parking brake. Turn automatic mode off. (Turning the automatic mode off) From the front (AWD vehicles) Use a towing dolly under the rear wheels. From the rear Use a towing dolly under the front wheels. Warning: Observe the following precautions. Failure to do so may result in death or serious injury. When towing the vehicle FF vehicles Be sure to transport the vehicle with the front wheels raised or with all four wheels raised off the ground. If the vehicle is towed with the front wheels contacting the ground, the drivetrain and related parts may be damaged or electricity generated by the operation of the motor may cause a fire to occur depending on the nature of the damage or malfunction. AWD vehicles Be sure to transport the vehicle with all four wheels raised off the ground. If the vehicle is towed with the tires contacting the ground, the drivetrain or related parts may be damaged, the vehicle may fly off the truck, or electricity generated by the operation of the motor may cause a fire to occur depending on the nature of the damage or malfunction. Notice: To prevent damage to the vehicle when towing using a wheel-lift type truck When raising the vehicle, ensure adequate ground clearance for towing at the opposite end of the raised vehicle. Without adequate clearance, the vehicle could be damaged while being towed. Towing with a sling-type truck Do not tow with a sling-type truck to prevent body damage. Using a flatbed truck When using a flat-bed truck to transport the vehicle, use tire strapping belts. Refer to the owner’s manual of the flat-bed truck for the tire strapping method. In order to suppress vehicle movement during transportation, set the parking brake and turn the power switch off. Towing Emergency towing Emergency towing If a tow truck is not available in an emergency, your vehicle may be temporarily towed using cables or chains secured to the emergency towing eyelets. This should only be attempted on hard surfaced roads for short distances at under 18 mph (30 km/h). A driver must be in the vehicle to steer and operate the brakes. The vehicle’s wheels, drive train, axles, steering and brakes must be in good condition. Towing Towing eyelet Emergency towing procedure To have your vehicle towed by another vehicle, the towing eyelet must be installed to your vehicle. Install the towing eyelet using the following procedure. Take out the wheel nut wrench (if equipped) and towing eyelet. (Location of the emergency tire puncture repair kit, jack and tools, Location of the spare tire, jack and tools) Remove the eyelet cover using a flathead screwdriver. To protect the bodywork, place a rag between the screwdriver and the vehicle body as shown in the illustration. Insert the towing eyelet into the hole and tighten partially by hand. Tighten down the towing eyelet securely using a wheel nut wrench or hard metal bar. Securely attach cables or chains to the towing eyelet. Take care not to damage the vehicle body. Enter the vehicle being towed and start the hybrid system. Turn off the Parking Support Brake function. (if equipped): (Enabling/Disabling the Parking Support Brake) If the hybrid system does not start, turn the power switch to ON. Shift the shift position to N and release the parking brake. Turn automatic mode off. (Turning the automatic mode off) Note: While towing If the hybrid system is off, the power assist for the brakes and steering will not function, making steering and braking more difficult. Wheel nut wrench Vehicles with wheel nut wrench: Wheel nut wrench is installed in luggage compartment. (Location of the emergency tire puncture repair kit, jack and tools, Location of the spare tire, jack and tools) Vehicles without wheel nut wrench: Wheel nut wrench can be purchased at your Toyota dealer. Warning: Observe the following precautions. Failure to do so may result in death or serious injury. While towing When towing using cables or chains, avoid sudden starts, etc. which place excessive stress on the towing eyelets, cables or chains. The towing eyelets, cables or chains may become damaged, broken debris may hit people, and cause serious damage. Do not turn the power switch off. This may lead to an accident as the front wheels will be locked by the parking lock. Installing towing eyelets to the vehicle Make sure that towing eyelets are installed securely. If not securely installed, towing eyelets may come loose during towing. Notice: To prevent damage to the vehicle during emergency towing Do not secure cables or chains to the suspension components.