When charging cannot be carried out When charging does not start, even though the normal procedure is followed, check each of the following items. If a message is shown on the multi-information display, also refer to When charging related message is displayed. Charging When AC charging cannot be performed When charging cannot be carried out Refer to the following table and carry out the appropriate correction procedure. Charging indicator of the charging port does not illuminate, even though charging connector is connected.
Likely cause Correction procedure
Plug is not properly connected to outlet Check that the plug is properly connected to the outlet.
Power is out After power is restored, carry out the charging procedure again.
Remote switch is off If the remote switch is equipped, turn the switch on.
Building breaker is tripped and power is cut off Check that the breaker is connected and if there is no malfunction, check if the vehicle can be charged through another outlet. When there are no other outlets nearby, contact your Toyota dealer. If charging is possible, the first outlet may have a malfunction. Contact the building or facility manager, or an electrician.
If the problem is not resolved with the check described above, the AC charging cable (including the plug-cord) may be damaged. Therefore, immediately stop charging and contact your Toyota dealer. The error warning indicator on the CCID (Charging Circuit Interrupting Device) flashes
Likely cause Correction procedure
Electrical leakage detection function or self-diagnostic function operates and power is cut off When the voltage is insufficient, the error warning indicator may flash when there is noise interference. Perform a reset and connect to a proper power source. (When a malfunction occurs during charging) If charging does not start, immediately stop charging and contact your Toyota dealer.
Charging indicator of the charging port does not illuminate, even though AC charging connector is connected.
Likely cause Correction procedure
AC charging connector is not securely connected to AC charging inlet Check the connection status of the AC charging connector. When connecting the AC charging connector, make sure not to touch the latch release button. Insert the AC charging connector securely until you hear a click. The AC charging connector may not be connected correctly if the latch release button is pressed while inserting. After connecting the AC charging connector, check that the latch release button is not pressed and the charging indicator of the charging port is turned on. If the charging indicator of the charging port does not illuminate, even though the AC charging connector is securely connected, there may be a malfunction in the system. Immediately stop charging and contact your Toyota dealer.
Traction battery is already fully charged When the traction battery is fully charged, charging is not performed.
The remaining charge of the traction battery exceeds the set upper limit of the charge capacity Change to a higher upper limit setting than the current remaining charge capacity and perform charging again. (Changing the “Charging Limit” settings)
The AC charger does not operate Please contact the facility manager when there is a problem with AC charger.
Charging indicator of the charging port flashes and charging cannot be carried out.
Likely cause Correction procedure
When charging indicator of the charging port flashes normally*: Charging schedule is registered When you wish to charge according to the charging schedule, wait until the set time. To start charging, set “ Charge Now” to on. (Setting “Charge Now” to onOperation on “Charging Schedule” screenOperation on “Closing Display” screen, Turning “Charge Now” on)
When charging indicator of the charging port rapidly flashes*: Malfunction occurred in an external power source or the vehicle When a door is opened while the power switch is off, a message will be displayed on the multi-information display. Follow the instructions displayed on the multi-information display.
*Refer to Charging equipment for details regarding charging indicator of the charging port illumination and flashing. Charging When DC charging cannot be performed When DC charging cannot be performed normally DC charging does not start
Likely cause Correction procedure
The DC charging connector is not properly connected to the vehicle. Check the connection status of the DC charging connector and be sure that it is locked. If the DC charging does not start, even though the DC charging connector is securely connected, there may be a malfunction with the DC charger or charging system.
The DC charging connector is not securely locked. If there is a malfunction with the DC charger, contact the charging station manager. If there is not a malfunction with the DC charger, there may be a malfunction in the system. Contact your Toyota dealer.
Error is detected by the DC charger or vehicle’s system check. There may be a malfunction with the DC charger or charging system. If there is a malfunction with the DC charger, contact the charging station manager. If there is not a malfunction with the DC charger, there may be a malfunction in the system. Contact your Toyota dealer. If the EV system can not be started, contact your Toyota dealer.
The DC charger power goes off. Contact the charging station manager and check the power status.
Traction battery is already fully charged When the traction battery is fully charged, DC charging cannot be performed.
AC charging connector is also connected. DC charging and AC charging can not be performed together.
The EV system is started. When the EV system is started, DC charging cannot be started. Also, if the shift position is not in P, DC charging cannot be performed.
The upper limit of the charge capacity is lower than the remaining charge of the traction battery Set the upper limit of the charge capacity to a value higher than the current remaining charge of the traction battery, and then perform the charging procedure again.
DC charging was repeatedly performed After waiting a few minutes after starting the EV system, stop the EV system and perform charging again.
When DC charging is interrupted
Likely cause Correction procedure
The timer for the DC charger operates. Depending on the type of the DC charger, the timer may be set to stop charging after a certain time. Check with the charging station manager.
The power for the DC charger is off. Check the power status of the DC charger. If there are uncertainties with the power status, contact the charging station manager.
The temperature of the traction battery is extremely high or low. DC charging may not be performed in extremely high or extremely low temperature environments. Charge the traction battery after the temperature has been stabilized.
Error is detected by the DC charger or vehicle’s system check. There may be a malfunction with the DC charger or charging system. If there is a malfunction with the DC charger, contact the facility manager. If there is not a malfunction with the DC charger, there may be a malfunction in the system. Contact your Toyota dealer. If the EV system can not be started, contact your Toyota dealer.
High temperature of charging related parts If the temperature of charging related parts is high, DC charging may not be possible. Wait for a while and then charge again.
The electrical components such as the air conditioning system stop operating while the traction battery is approximately fully charged. Keep the electrical components such as the air conditioning system in the OFF state, and then perform the charging procedure again.
EV system does not start after DC charging
Likely cause Correction procedure
System check is not completed properly after charging. Do a system check following the procedures on If “Check Charging System Close Charging Port Lid See Owner’s Manual” is displayed on the multi-information display. If the system check can not be completed properly even after these procedures are performed, contact your Toyota dealer.
The DC charging connector is still connected. For safety, the EV system can not be started when the DC charging connector is connected. (Safety functions) Remove the DC charging connector immediately after the charging is completed.
The DC charging system is malfunctioning Depending on the type of malfunction, the EV system can be started after closing the DC charging port lid. If the EV system can not be started, contact your Toyota dealer.
Charging When charging schedule function cannot be performed When charging schedule function does not operate normally When charging schedule function does not operate normally Refer to the following table and carry out the appropriate correction procedure. Cannot charge at desired time
Likely cause Correction procedure
The vehicle calendar and clock is not set correctly. Check the calendar setting and set it to the correct date. (Settings display)
AC charging connector is not connected to vehicle Before using the charging schedule, connect the AC charging connector.
AC charging connector was connected after set time Connect the AC charging connector before the time set in “ Start”. When the charging mode is set to “ Start-Stop”, the traction battery will charge even if the start time has passed, if the AC charging connector is connected before the stop time.
Charging starts, even though charging schedule is registered
Likely cause Correction procedure
“ Charge Now” is set to on When charging according to the charging schedule, set “ Charge Now” to off. (Setting “Charge Now” to onOperation on “Charging Schedule” screenOperation on “Closing Display” screen, Turning “Charge Now” on)
Charging schedule is set to off Check that charging schedule is not set to off. (Using the charging schedule function)
The charging mode is set to “ Start-Stop” and the AC charging connector is connected between the start and end times. When the charging mode is “ Start-Stop”, if the AC charging connector is connected after the start time, charging will be carried out until the end time. Check the charging schedule.
AC charging connector was removed and reinserted while charging indicator of the charging port was flashing If the AC charging connector is removed and reinserted while the charging indicator is flashing, the charging schedule is canceled. Temporarily remove the AC charging connector, and then reconnect it.
The Remote Air Conditioning System was operated When the Remote Air Conditioning System is operated, the system will start charging, even if the charging schedule is registered. To carry out charging using the charging schedule, stop the Remote Air Conditioning System, and then reconnect the AC charging connector.
Outside temperature is low and traction battery warming control (Traction battery warming control) operated When traction battery warming control operates, the charging schedules are ignored and charging starts. In order to protect the traction battery, allow charging to continue. After the 12-volt battery is removed and reconnected, the charging schedule setting may be disabled due to the initial setting of the temperature control system for the drive battery, even when the outside temperature is not low. In this case, after driving a few times, the system initial settings will be completed and the charging schedule settings will be enabled when the outside temperature is not low.
Battery (traction battery) Warning messages Charging Warning messages Traction battery Warning messages Charging Display Charging Information related to charging display Display Charging Multi-information display Charging When charging related message is displayed When a door is opened with the power switch off, after charging, a message is displayed in the multi-information display. When this occurs, follow the instructions displayed on the screen. If “ Charging Stopped Due to Pulled Charging Connector” is shown
Likely cause Correction procedure
AC charging connector is removed while AC charging When the AC charging connector is removed while AC charging, charging stops. If you want to fully charge the traction battery, reconnect the AC charging connector.
After the traction battery is fully charged, the AC charging connector is removed while the traction battery is being recharged again because electricity-consuming functions* have been used and the remaining charge is now reduced.
AC charging connector is not securely connected Check the connection status of the AC charging connector. When connecting the AC charging connector, make sure not to touch the latch release button. Insert the AC charging connector securely until you hear a click. The AC charging connector may not be connected correctly if the latch release button is pressed while inserting. After connecting the AC charging connector, check that the latch release button is not pressed and the charging indicator of the charging port is turned on. If charging cannot be carried out, even though the proper procedures were followed, have the vehicle inspected by your Toyota dealer.
Latch release button of AC charging connector was pressed while AC charging When the latch release button is pressed while AC charging, charging stops. To continue charging, reconnect the AC charging connector.
*Electricity is consumed when operating battery heater (Traction battery heater), the Remote Air Conditioning System (Remote Air Conditioning System). If “ Charging Complete Limited Charge Due to Battery Temp” is shown
Likely cause Correction procedure
Charging was stopped to protect the traction battery as it continued to remain hot for a certain period of time. Allow the traction battery to cool down and perform charging again if the charging amount has not reached the desired amount.
If “ Charging Stopped Check Charging Source” is shown
Likely cause Correction procedure
Problem in power supply from external power source Check the following items. The plug is securely inserted. Extension cord is not used and outlet is not overloaded. The remote switch is not off. Connected to a dedicated power line. Power outage has occurred or not. The power indicator on the CCID (Charging Circuit Interrupting Device) is illuminated. The circuit breakers have not tripped. If all of the above conditions are met, the outlet may be malfunctioning. Contact an electrician and request an inspection. Furthermore, if the error warning indicator on the CCID (Charging Circuit Interrupting Device) is flashing, there may be electrical leakage. Contact your Toyota dealer. If charging cannot be performed, even though there is no problem with the power source path, there may be a malfunction in the system. Have the vehicle inspected by your Toyota dealer.
AC charging is stopped by AC charger Depending on the specifications of charger, charging may be canceled by an interruption of power supply. Charging may be stopped by the following.Refer to charger handling methods. The charging stop button of charger is pressed. Charger with off charging schedule function canceled charging Charger that is not compatible with the charging schedule function of the vehicle Check if it is possible to charge with the AC charging cable equipped with the vehicle. If charging cannot be carried out even when using the genuine AC charging cable, contact your Toyota dealer.
The AC charger is not compatible with the vehicle Check if it is possible to charge with the AC charging cable equipped with the vehicle. If charging cannot be carried out even when using the genuine AC charging cable, contact your Toyota dealer. Check if it can be charged with another AC charger.
The DC charger is malfunctioning. If the message above is displayed when DC charging has not stopped operations, the DC charger may be damaged, so do not use that DC charger. Check if it is possible to charge with another DC charger.
The DC charger is not compatible with the vehicle.
If “ Charging Stopped High Energy Use See Owner’s Manual” is shown
Likely cause Correction procedure
Power is being consumed by electrical components of vehicle Check the following items, and then carry out charging again. If the headlights and audio are turned on, turn them off. Turn the power switch off. If charging cannot be carried out, even after performing the above, the 12-volt battery may not be sufficiently charged. Operate the EV system for approximately 15 minutes or more to charge the 12‑volt battery.
If “ Charging System Malfunction See Owner’s Manual” is shown
Likely cause Correction procedure
Malfunction occurred in charging system Have the vehicle inspected by your Toyota dealer.
If “ The Traction Battery Temp is low System put priority on charging to preserve battery condition” is shown
Likely cause Correction procedure
The traction battery warming control is operated (Traction battery warming control) When the traction battery warming control operates, the charging schedule is not used and charging is performed. This is a control to protect the traction battery, and not a malfunction.
If “ Check Charging System Close Charging Port Lid See Owner’s Manual” is shown
Likely cause Correction procedure
System check is not completed properly after DC charging. The EV system can not be started until the system check is completed properly. Perform a system check following the procedures on If “Check Charging System Close Charging Port Lid See Owner’s Manual” is displayed on the multi-information display.
If “ Charging Stopped Time Limit Reached” is shown
Likely cause Correction procedure
The DC charging is not completed within the restricted time with DC charger. Depending on the type of DC charger, the timer may be set to stop charging after a certain time. Check with the charging station manager. Depending on the condition of the vehicle, the charging time may become longer than normal, and the DC charging may not be completed within the restricted time. When the A/C, headlights, audio system, etc., are turned on, the electricity consumption of the vehicle will be increased. Perform the DC charging after turning off all of the above. The temperature of the traction battery may be low. Perform the DC charging after warming up the traction battery.
If “ Charging Stopped Check Charging Source or Vehicle” is shown
Likely cause Correction procedure
Malfunction occurred in connector locking system. Have the vehicle inspected by your Toyota dealer.
If “ The Traction Battery Temp is low System put priority on charging to preserve battery condition” is shown
Likely cause Correction procedure
The traction battery warming control was operated (Traction battery warming control) When the traction battery warming control operates, the charging schedule is not used and charging is performed. This is a control to protect the traction battery, and not a malfunction.