When charging cannot be carried out When charging does not start, even though the normal procedure is followed, check each of the following items. If a message is shown on the multi-information display, also refer to When charging-related message is displayed. When charging cannot be carried out Refer to the following table and carry out the appropriate correction procedure. The power source indicator on the CCID (Charging Circuit Interrupting Device) does not illuminate, even though the plug is connected to an external power source.
Likely cause Correction procedure
Plug is not properly connected to outlet Check that the plug is properly connected to the outlet.
Power is out After power is restored, carry out the charging procedure again.
Building breaker is tripped and power is cut off Check that the breaker is connected and if there is no malfunction, check if the vehicle can be charged through another outlet. If charging is possible, the first outlet may have a malfunction. Contact the building or facility manager, or an electrician.
Short circuit between CCID (Charging Circuit Interrupting Device) and plug Immediately stop charging and contact your Toyota dealer.
The error warning indicator on the CCID (Charging Circuit Interrupting Device) flashes.
Likely cause Correction procedure
Electrical leakage detection function or self-diagnostic function operates and power is cut off When the voltage is insufficient, the error warning indicator may flash when there is noise interference. Perform a reset and connect to a proper power source. (When a malfunction occurs during charging) If charging does not start, immediately stop charging and contact your Toyota dealer.
Charging indicator of the charging port does not illuminate, even though charging connector is connected.
Likely cause Correction procedure
The plug is not properly connected to the outlet Check whether the plug is properly connected to the outlet.
Charging connector is not securely connected to AC charging inlet Check the connection status of the charging connector. When connecting the charging connector, make sure not to touch the latch release button. Insert the charging connector securely until you hear a click. The charging connector may not be connected correctly if the latch release button is pressed while inserting. After connecting the charging connector, check that the latch release button is not pressed and the charging indicator of the charging port is turned on. If the charging indicator of the charging port does not illuminate, even though the charging connector is securely connected, there may be a malfunction in the system. Immediately stop charging and contact your Toyota dealer.
Hybrid battery (traction battery) is already fully charged When the hybrid battery (traction battery) is fully charged, charging is not performed.
The charger does not operate Please contact the facility manager when there is a problem with charger.
Charging indicator of the charging port flashes and charging cannot be carried out.
Likely cause Correction procedure
When charging indicator of the charging port flashes*: Charging schedule is registered When you wish to charge according to the charging schedule, wait until the set time. To start charging, set “ Charge Now” to on. (Setting “Charge Now” to onOperation on “Charging Schedule” screenOperation on “Closing Display” screen*, Setting “Charge Now” to onOperation on “Charging Schedule” screenOperation on “Closing Display” screen, Turning “Charge Now” on)
When charging indicator of the charging port rapidly flashes*: Malfunction occurred in an external power source or the vehicle Start the hybrid system and follow the instructions displayed by the message on the multi-information display. (When charging-related message is displayed)
*Refer to Charging indicator for details regarding charging indicator of the charging port illumination and flashing. When charging schedule function does not operate normally Refer to the following table and carry out the appropriate correction procedure. Cannot charge at desired time
Likely cause Correction procedure
Vehicle clock is not properly adjusted or the calendar is not set correctly Check the clock settings and adjust it to the proper time.*1 Check the calendar settings and adjust it to the correct date.*2 (Multi-information display (with 7-inch display) - Settings display, Multi-information display (with 12.3-inch display) - Settings display)
AC charging cable is not connected to vehicle Before using the charging schedule, connect the AC charging cable.
Incorrect charging mode selected Check the charging mode setting. (Select the charging mode“Start” or “Start at set time”“Departure” or “Departure time”) When the charging mode is “ Start” or “ Start at set time”, charging starts at the set time, but when it is “ Departure” or “ Departure time”, charging is completed by the set time. (The charging start time is automatically controlled by the system.)
*1The automatic adjustment of the clock by GPS is set to on. For details regarding setting clock, refer to “ MULTIMEDIA OWNER’S MANUAL”. *2This can only be set if GPS calibration of clock is turned off in the Multimedia Display settings. Cannot change charging schedule from smartphone application (if equipped)*
Likely cause Correction procedure
Smartphone is outside its coverage area Check the signal strength. If the smartphone is outside its coverage area, move to a place with a better signal.
*In order to use the smartphone application, it is necessary to apply to Toyota Apps. For details about Toyota Apps, refer to http://www.toyota.com/connectedservices in the United States and http://www.toyota.ca/connected in Canada. Charging starts, even though charging schedule is registered
Likely cause Correction procedure
“ Charge Now” is set to on When charging according to the charging schedule, set “ Charge Now” to off. (Setting “Charge Now” to onOperation on “Charging Schedule” screenOperation on “Closing Display” screen*, Setting “Charge Now” to onOperation on “Charging Schedule” screenOperation on “Closing Display” screen, Turning “Charge Now” on)
Charging schedule is set to off Check that charging schedule is not set to off. (Setting operations on 7-inch multi-information display (if equipped) - Switching charging schedules between on and off, Setting operations on 12.3-inch multi-information display (if equipped) - Switching charging schedules between on and off, Setting operations on the Multimedia Display - Switching charging schedules between on and off)
Charging mode is set to “ Departure” or “ Departure time” and schedule departure time is close to current time When the system determines that there is no time to finish charging by the set scheduled departure time, it starts charging. Check the charging schedules.
AC charging cable was removed and reinserted while charging indicator of the charging port was flashing If the AC charging cable is removed and reinserted while the charging indicator is flashing, the charging schedule is canceled (If the charging indicator of the charging port flashes after connecting the AC charging cable). Temporarily remove the AC charging cable, and then reconnect it.
The “ My Room Mode” or the Remote Air Conditioning System was operated When the “ My Room Mode” or the Remote Air Conditioning System is operated, the system will start charging, even if the charging schedule is registered. To carry out charging using the charging schedule, stop the “ My Room Mode” or the Remote Air Conditioning System, and then reconnect the AC charging cable.
“ Battery Heater” (“Battery Heater”) operated When the charging mode is set to “ Departure” or “ Departure time”, “ Battery Heater” may operate before charging starts. Check the status of the charging indicator of the charging port. (Charging indicator)
Outside temperature is low and hybrid battery (traction battery) warming control (Hybrid battery (traction battery) warming control (Alaska and Canada only)) operated (Alaska and Canada only) When hybrid battery (traction battery) warming control operates, the charging schedules are ignored and charging starts. In order to protect the hybrid battery (traction battery), allow charging to continue.
Charging ends earlier than time set in “ Departure” or “ Departure time”
Likely cause Correction procedure
Charging end time does not match estimated end time due to condition of power source or outside temperature If sudden changes in temperature or changes in the condition of the power source occur while charging, charging may end earlier than the time estimated by the system.
Charging is not complete, even though it is time set in “ Departure” or “ Departure time”
Likely cause Correction procedure
“ Climate Prep” or “ Climate preparation” is set to on When “ Climate Prep” or “ Climate preparation” is set to on, the air conditioning operates until the set departure time. Therefore, charging may not complete by the set time due to charging conditions. To have the hybrid battery (traction battery) fully charged, allow charging to continue.
Charging end time does not match estimated end time due to condition of power source or outside temperature If sudden changes in temperature or changes in the condition of the power source occur while charging, charging may not end exactly at the time estimated by the system.
Charging does not start, even though it is time set in “ Start” or “ Start at set time”
Likely cause Correction procedure
AC charging cable was connected after set time Connect the AC charging cable before the time set in “ Start” or “ Start at set time”.
Charging Charging messages When charging-related message is displayed When a door is opened with the power switch off, after charging, a message is displayed in the multi-information display. When this occurs, follow the instructions displayed on the screen. If “ Charging Stopped Due to Pulled Charging Connector” is shown
Likely cause Correction procedure
Charging connector is removed while charging When the charging connector is removed while charging, charging stops. If you want to fully charge the hybrid battery (traction battery), reconnect the charging connector.
After the hybrid battery (traction battery) is fully charged, the charging connector is removed while the hybrid battery (traction battery) is being recharged again because electricity-consuming functions* have been used and the remaining charge is now reduced.
Charging connector is not securely connected Check the connection status of the charging connector. When connecting the charging connector, make sure not to touch the latch release button. Insert the charging connector securely until you hear a click. The charging connector may not be connected correctly if the latch release button is pressed while inserting. After connecting the charging connector, check that the latch release button is not pressed and the charging indicator of the charging port is turned on. If charging cannot be carried out, even though the proper procedures were followed, have the vehicle inspected by your Toyota dealer.
Latch release button of charging connector was pressed while charging When the latch release button is pressed while charging, charging stops. To continue charging, reconnect the charging connector.
*Electricity is consumed when operating “ Battery Heater” (“Battery Heater”), the air conditioning-linked function (Air conditioning-linked setting (“Climate Prep” or “Climate preparation”)) or Remote Air Conditioning System (Remote Air Conditioning System). If “ Charging Complete Limited Due to Battery Temp” is shown
Likely cause Correction procedure
Charging was stopped to protect the hybrid battery (traction battery) as it continued to remain hot for a certain period of time. Allow the hybrid battery (traction battery) to cool down and perform charging again if the charging amount has not reached the desired amount.
If “ Charging Stopped Check Charging Source” is shown (1)
Likely cause Correction procedure
Problem in power supply from external power source Check the following items. Plug is not disconnected Power source indicator on the CCID (Charging Circuit Interrupting Device) is illuminated The circuit breaker has tripped If there is no problem with any of the above items, there may be a problem with the outlet of the building. Contact an electrician and request an inspection. (Contact the facility manager of the charging station when there is a problem with charging station.) If charging cannot be carried out, even though there is no problem with the power source path, there may be a malfunction in the system. Have the vehicle inspected by your Toyota dealer. Furthermore, if the error warning indicator on the CCID (Charging Circuit Interrupting Device) is flashing, there may be an electrical leakage. Consult your Toyota dealer.
Charger has stopped charging Charging may be canceled by an interruption of power supply depending on specifications of a charger. Refer to the instructions provided with the charger. When charging is stopped using the charger Charger with charging schedule function Charger that is not compatible with the charging schedule function of the vehicle Check if it is possible to charge with the AC charging cable equipped to the vehicle. If charging cannot be carried out, even when using the genuine AC charging cable, consult your Toyota dealer.
If “ Charging Stopped Check Charging Source” is shown (2)
Likely cause Correction procedure
Charger is not compatible with vehicle Check if it is possible to charge with the AC charging cable equipped to the vehicle. If charging cannot be carried out, even when using the genuine AC charging cable, consult your Toyota dealer.
Charger has stopped charging
If “ Charging Stopped Check Charging Source” is shown (3)
Likely cause Correction procedure
Problem in power supply from external power source Check the following items. Plug is securely inserted Extension cord is not used and outlet is not overloaded Connected to a dedicated power line Electrical leakage has occurred or not If there is no problem with any of the above items, there may be a problem with the outlet of the building. Contact an electrician to request an inspection. If charging cannot be carried out, even though there is no problem with the power source path, there may be a malfunction in the system. Have the vehicle inspected by your Toyota dealer.
Charger has stopped charging Check if it is possible to charge with the AC charging cable equipped to the vehicle. If charging cannot be carried out, even when using the genuine AC charging cable, consult your Toyota dealer.
If “ Charging Stopped High Energy Use See Owner’s Manual” is shown
Likely cause Correction procedure
Power is being consumed by electrical components of vehicle Check the following items, and then carry out charging again. If the headlights and audio are turned on, turn them off. Turn the power switch off. If charging cannot be carried out, even after performing the above, the auxiliary battery may not be sufficiently charged. Operate the hybrid system for approximately 15 minutes or more to charge the auxiliary battery.
If “ Charging System Malfunction See Owner’s Manual” is shown
Likely cause Correction procedure
Malfunction occurred in charging system Have the vehicle inspected by your Toyota dealer.
If “ The Traction Battery Temp is low System put priority on charging to preserve battery condition” is shown (Alaska and Canada only)
Likely cause Correction procedure
The Hybrid battery (traction battery) warming control was operated (Hybrid battery (traction battery) warming control (Alaska and Canada only)) When the hybrid battery (traction battery) warming control operates, the charging schedule is not used and charging is performed. This is a control to protect the hybrid battery (traction battery), and not a malfunction.