Troubleshooting If there is a problem with the hands-free system or a Bluetooth^® device, first check the table below. Troubleshooting Troubleshooting When using the hands-free system with a Bluetooth® device When using the hands-free system with a Bluetooth^® device The hands-free system or Bluetooth^® device does not work.

Likely cause	Solution
The connected device may not be a compatibleBluetooth® cellular phone.	For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website:http://www.toyota.com/Entune/ in the United States, http://www.toyota.ca/entunein Canada, and http://www.toyotapr.com/entune in Puerto Rico
The Bluetooth® version of the connected cellular phone may be older than the specified version.	Use a cellular phone with Bluetooth® version 2.0 or higher (recommended: Ver. 4.1 +EDR or higher). (Profiles)

Troubleshooting When registering/connecting a cellular phone When registering/connecting a cellular phone A cellular phone cannot be registered.

Likely cause	Solution
An incorrect passcode was entered on the cellular phone.	Enter the correct passcode on the cellular phone.
The registration operation has not been completed on the cellular phone side.	Complete the registration operation on the cellular phone (approve registration on the phone).
Old registration information remains on either this system or the cellular phone.	Delete the existing registration information from both this system and the cellular phone, then register the cellular phone you wish to connect to this system. (Deleting a Bluetooth® device)

A Bluetooth^® connection cannot be made.

Likely cause	Solution
Another Bluetooth® device is already connected.	Manually connect the cellular phone you wish to use to this system. (Connecting a Bluetooth® device)
Bluetooth® function is not enabled on the cellular phone.	Enable the Bluetooth® function on the cellular phone.
Automatic Bluetooth® connection on this system is set to off.	Set automatic Bluetooth® connection on this system to on when the engine switch is in ACC or ON. (Changing “Bluetooth Power”)
Preferred device settings function on this system is set to on.	Set preferred device settings function on this system to off. (Setting automatic connection priority)
	Set the desired cellular phone to the highest automatic connection priority. (Setting automatic connection priority)

Troubleshooting When making/receiving a call When making/receiving a call A call cannot be made/received.

Likely cause	Solution
Your vehicle is in a area.	Move to where no longer appears on the display.

Troubleshooting When using the phonebook When using the phonebook Phonebook data cannot be transferred manually/automatically.

Likely cause	Solution
The profile version of the connected cellular phone may not be compatible with transferring phonebook data.	For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website:http://www.toyota.com/Entune/ in the United States, http://www.toyota.ca/entunein Canada, and http://www.toyotapr.com/entune in Puerto Rico
Automatic contact transfer function on this system is set to off.	Set automatic contact transfer function on this system to on. (Setting automatic contact/history transfer)
Passcode has not been entered on the cellular phone.	Enter the passcode on the cellular phone if requested (default passcode: 1234).
Transfer operation on the cellular phone has not completed.	Complete transfer operation on the cellular phone (approve transfer operation on the phone).

Phonebook data cannot be edited.

Likely cause	Solution
Automatic contact transfer function on this system is set to on.	Set automatic contact transfer function on this system to off. (Setting automatic contact/history transfer)

Troubleshooting When using the Bluetooth® message function When using the Bluetooth^® message function Messages cannot be viewed.

Likely cause	Solution
Message transfer is not enabled on the cellular phone.	Enable message transfer on the cellular phone (approve message transfer on the phone).
Automatic transfer function on this system is set to off.	Set automatic transfer function on this system to on. (Setting automatic contact/history transfer)

New message notifications are not displayed.

Likely cause	Solution
Notification of SMS/MMS/E-mail reception on this system is set to off.	Set notification of SMS/MMS/E-mail reception on this system to on. (Notifications settings screen)
Automatic message transfer function is not enabled on the cellular phone.	Enable automatic transfer function on the cellular phone.

Troubleshooting In other situations In other situations The Bluetooth^® connection status is displayed at the top of the screen each time the engine switch is in ACC or ON.

Likely cause	Solution
Connection confirmation display on this system is set to on.	To turn off the display, set connection confirmation display on this system to off. (Editing the system information)

Even though all conceivable measures have been taken, the symptom status does not change.

Likely cause	Solution
The cellular phone is not close enough to this system.	Bring the cellular phone closer to this system.
Radio interference has occurred.	Turn off Wi-Fi® devices or other devices that may emit radio waves.
The cellular phone is the most likely cause of the symptom.	Turn the cellular phone off, remove and reinstall the battery pack, and then restart the cellular phone.
	Enable the cellular phone’s Bluetooth® connection.
	Disable the Wi-Fi® connection of the cellular phone.
	Stop the cellular phone’s security software and close all applications.
	Before using an application installed on the cellular phone, carefully check its source and how its operation might affect this system.

Note: For details, refer to the owner’s manual that came with the cellular phone.