If your vehicle needs to be towed If towing is necessary, we recommend having your vehicle towed by your Toyota dealer or commercial towing service, using a wheel-lift type truck or flatbed truck. Use a safety chain system for all towing, and abide by all state/provincial and local laws. If towing your vehicle with a wheel-lift type truck from the front, the vehicle’s rear wheels and axles must be in good conditions. (Towing with a wheel-lift type truck) If they are damaged, use a towing dolly or flatbed truck. Warning: Observe the following precautions.Failure to do so may result in death or serious injury. When towing the vehicle 2WD models Be sure to transport the vehicle with the front wheels raised or with all four wheels raised off the ground. If the vehicle is towed with the front wheels contacting the ground, the drivetrain and related parts may be damaged or electricity generated by the operation of the motor may cause a fire to occur depending on the nature of the damage or malfunction. AWD models Be sure to transport the vehicle with all four wheels raised off the ground. If the vehicle is towed with the tires contacting the ground, the drivetrain or related parts may be damaged, the vehicle may fly off the truck, or electricity generated by the operation of the motor may cause a fire to occur depending on the nature of the damage or malfunction. While towing When towing using cables or chains, avoid sudden starts, etc. which place excessive stress on the towing eyelets, cables or chains. The towing eyelets, cables or chains may become damaged, broken debris may hit people, and cause serious damage. Do not turn the power switch off.There is a possibility that the steering wheel is locked and cannot be operated. Notice: To prevent damage to the vehicle when towing using a wheel-lift type truck Do not tow the vehicle from the rear when the power switch is off. The steering lock mechanism is not strong enough to hold the front wheels straight. When raising the vehicle, ensure adequate ground clearance for towing at the opposite end of the raised vehicle. Without adequate clearance, the vehicle could be damaged while being towed. To prevent damage to the vehicle when towing with a sling-type truck Do not tow with a sling-type truck, either from the front or rear. To prevent damage to the vehicle during emergency towing Do not secure cables or chains to the suspension components. Recreational towing (behind motor home, etc.) Never dinghy tow your vehicle to prevent causing serious damage to the Hybrid AWD system (AWD models) and transmission. (To prevent causing serious damage to the hybrid transmission and Hybrid AWD system) Situations when it is necessary to contact dealers before towing The following may indicate a problem with your transmission. Contact your Toyota dealer or commercial towing service before towing. The hybrid system warning message is shown on the multi-information display and the vehicle does not move. The vehicle makes an abnormal sound. Towing with a wheel-lift type truck From the front (2WD models) Release the parking brake. Turn automatic mode off. (Turns automatic mode off) From the front (AWD models) Use a towing dolly under the rear wheels. From the rear Use a towing dolly under the front wheels. Notice: Towing with a sling-type truck Do not tow with a sling-type truck to prevent body damage. 2WD models AWD models Using a flatbed truck When using a flat-bed truck to transport the vehicle, use tire strapping belts. Refer to the owner's manual of the flat-bed truck for the tire strapping method. In order to suppress vehicle movement during transportation, set the parking brake and turn the power switch off. Emergency towing A driver must be in the vehicle to steer and operate the brakes. The vehicle’s wheels, drive train, axles, steering and brakes must be in good condition.